Terms of Use
The service
Ultra Travel Centre is a travel agency in Walvis Bay, Namibia. We book flights, buses and shuttles, car and 4X4 rentals, accommodation, tours and packages on your behalf. Unless stated otherwise, the fares we quote are subject to availability and to the terms of the carrier or operator, and we confirm every booking with you before it is final.
Bookings and payment
- A booking is confirmed in writing (email or WhatsApp) once the fare is locked.
- You can pay by EFT transfer to our verified bank account, or in the office. We match EFT payments on the order reference and the amount.
- A seat or room is held until the payment is received, or until the hold period we quoted expires.
Changes and cancellations
Changes and cancellations are subject to the fare rules of the ticket or the product, which we show you before you confirm. Any applicable fees are quoted before we process a change.
Gift vouchers
Gift vouchers are valid 16 months from the first payment, are redeemable in full or in part towards flights, tours, accommodation and packages, are non-refundable, and have no cash equivalent.
Car and 4X4 rentals
Rental vehicles are subject to the terms of the rental company, typically Avis or Europcar. The models shown on our site are typical examples of each class; the exact vehicle depends on availability and is confirmed with you before booking.
Liability
We are responsible for our own services, the booking and the coordination. The terms of the carrier, hotel or operator apply to their services. Travel insurance is strongly recommended for all trips.